Privacy Policy
How PadhaiPal handles personal and learning data.
This page explains what we collect, how we use it, and what rights users and families have.
Why it matters
Dec 21, 2025
Last updated
help@padhaipal.in
Primary contact
Accounts + learning data
Applies to
Policy details
The practical privacy questions people usually want answered
The sections below explain what PadhaiPal collects, how it is used, how it is shared, and what rights users have.
Information We Collect
Personal Information
When you create an account, we collect your name, email address, phone number (optional), educational details (class, board, subjects), and profile information.
Educational Data
We collect learning activity data including courses enrolled, test scores, quiz results, assignment submissions, study time, progress tracking, and learning preferences to personalize your experience.
Usage Data
We automatically collect device information (type, OS, browser), IP address, pages visited, features used, time spent, and error logs to improve our platform.
Payment Information
If you subscribe, we collect billing information through secure third-party payment processors. We do NOT store complete credit card numbers on our servers.
How We Use Your Information
To Provide Services
We use your data to deliver personalized AI-powered learning experiences, track academic progress, generate custom study schedules, identify learning gaps, and continuously improve our AI algorithms.
Communication
We send important account updates, feature announcements, study reminders, customer support responses, and educational tips. You can opt out of promotional emails anytime.
Analytics and Research
We analyze usage patterns to improve the platform, measure AI effectiveness, conduct educational research, and generate anonymized statistics.
Safety and Security
We process data to prevent fraud, enforce Terms of Service, comply with legal obligations, and ensure platform security.
Information Sharing
We Do NOT Sell Your Data
PadhaiPal never sells your personal information to third parties. Your trust is our priority.
Service Providers
We share data with trusted providers for cloud hosting, payment processing, email services, and analytics. They are contractually bound to protect your data.
Parents and Guardians
For users under 18, we may share progress reports with verified parent or guardian accounts.
Legal Requirements
We may disclose information if required by law, court order, to protect rights and safety, prevent fraud, or in business transfers.
Data Security
Security Measures
We implement encryption (HTTPS/TLS), secure authentication, regular security audits, firewalls, access controls, and data backups to protect your information.
Data Retention
We retain data while your account is active. Account data: duration of subscription + 90 days. Learning data: 3 years. Deleted accounts are purged within 30 days.
Your Responsibility
Use strong passwords, do not share accounts, and log out from shared devices.
Your Rights
Access and Update
Access and modify your personal information through account settings anytime.
Data Portability
Request a copy of your data in structured format by contacting privacy@padhaipal.in
Deletion Rights
Request account and data deletion through settings. Some data may be retained for legal compliance.
Marketing Opt-Out
Unsubscribe from promotional emails via links in emails or account preferences.
Indian Users' Rights
Under Indian data protection laws, you can access, correct, delete data, withdraw consent, and lodge complaints.
Children's Privacy
Age Requirements
Our services are for students aged 11+. We do not knowingly collect data from children under 11 without parental consent.
Parental Consent
For users under 18, we require parental consent. Parents can create linked accounts to monitor progress.
Parental Controls
Parents can access child data, modify privacy settings, request deletion, and contact us with concerns.
Privacy contact
Questions about your privacy?
Contact our team anytime at help@padhaipal.in.